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Faq
Faq
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Products & Orders
1.What is the Minimum Order Quantity (MOQ)?
We have a standard MOQ of 200 pieces per model. However, we support mixed batches, meaning the total order quantity must reach 200 pieces (e.g., 50 pieces each for 4 different models). Please contact us for special arrangements if you need a lower quantity.
2.Can I order glasses with custom logos?
Absolutely! We offer professional OEM and ODM services. The MOQ for custom logos is typically 500 pieces per model. Please provide your vector file (AI or CDR format) for an accurate quotation.
3Is.the product price the final price? Does it include taxes and shipping?
The prices shown on the website are the EXW (Ex-Works) unit prices, excluding taxes and shipping. The final proforma invoice will itemize all costs based on your destination, weight, and volume, including the total product cost, shipping fees, and any applicable taxes (e.g., VAT, import duties).
Logistics & Shipping
1.What shipping methods are available? How long does shipping take?
1.We offer multiple reliable international shipping options:
2.International Express (DHL/UPS/FedEx): 5-7 business days, ideal for samples and small orders.
3.Air Freight: 7-15 business days, cost-effective for medium orders.
4.Sea Freight: 30-45 days, most suitable for large volumes with the lowest cost.
5.(Note: Transit time is counted after departure and excludes destination customs clearance).
2.Who is responsible for customs clearance?
We offer both DDP (Delivered Duty Paid) and DDU (Delivered Duty Unpaid) terms. Under DDP, we handle export declaration and destination import clearance & taxes. Under DDU, the receiver (you) is responsible for import clearance and all taxes at the destination country. Please specify your preference when inquiring.
3.Can I get a sample before placing a bulk order?
Yes, we offer sample orders for quality verification. Sample lead time is typically 7–10 days, and sample costs and shipping fees are to be covered by the buyer. We will refund the sample cost once you place a formal bulk order with us.
Payment & Terms
1.What payment methods are accepted?
We accept the following secure business payment methods:
1.T/T (Bank Transfer): 30% deposit, 70% balance against copy of Bill of Lading.
2.L/C (Letter of Credit): Available for large orders.
3.PayPal: Available for sample or small orders (processing fee borne by the client).
Others
1.Is my private information secure?
Absolutely. We solemnly promise that all your company information, contact details, and order specifics are used solely for order processing and necessary after-sales communication. We will never sell or disclose your information to any third party.
Quality & Warranty
1.How do you ensure product quality?
We have a strict quality control system. All products undergo three inspection processes before shipment: raw material check, production line patrol inspection, and final random sampling inspection. We promise a defect rate of less than 0.5%.
2.What should I do if I receive defective products?
Please notify us via email within 7 business days of receipt, providing the order number, product SKU, and clear photos/videos of the issue. Upon confirmation by our QC department, we will arrange a free replacement or offer a discount compensation on your next order. Shipping costs will be covered by us.
3.Do you provide quality certifications?
Yes, most of our products comply with international standards such as CE and FDA certification. Copies of relevant certification documents are available upon request.
